River N. leaned back until the plastic chair groaned, a sound that cut through the humid silence of the Querétaro afternoon. On the desk sat a smartphone with a screen that had timed out in the last hour.
Across from him, Tomás sat perfectly still, his hands resting on his knees like heavy stones. Tomás had taken the day off from the assembly line-a loss of roughly 249 pesos in daily incentives-to wait for a digital promise that was currently overdue.
The billboard on the 57 highway had promised “Money in 9 minutes,” a slogan accompanied by a beaming woman who looked like she had never waited for anything in her life.
Friction as Strategy
As a supply chain analyst, I spend my life measuring the friction between point A and point B. I track the latency of cargo ships and the throughput of regional warehouses. I know that speed is rarely about the engine; it is about the clearance.
In the world of Mexican online lending, we are told the engine is a revolutionary AI that calculates risk in milliseconds. We are told the